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How we protect your account and data

When you open an account with fanduel, we handle your personal information, payment details and account access with clear policies built around Indonesian law and international standards.

Account security verified at every stepData protection compliant with local lawTransparent withdrawal verification
fanduel How we protect your account and data
REACH US DIRECTLY

How to contact us about legal matters

Team online

Live chat

Available 24/7 in your account lobby. Open a ticket with your question and our team responds within two hours during peak times, same-day outside peak.

Email support

Send legal or account queries to [email protected] and include your account ID. We aim to reply within 24 hours on business days with a full explanation.

Phone line

Call our Indonesia support line Monday–Friday, 09:00–21:00 WIB. A legal or compliance officer can discuss account restrictions, data requests or dispute details.

HOW WE PROTECT YOU

Data, security and your account rights

Encryption and secure login

Every login uses SSL encryption; your password is hashed and never stored in plain text. Two-factor authentication is optional but recommended to prevent unauthorized access to your wallet.

Payment data handling

We store only the last four digits of your DANA, OVO, GoPay or QRIS identifier for your records. Full payment details are processed by PCI-certified providers and never retained on our servers.

Cookie and tracking policy

We use cookies to keep you logged in, remember your preferences and detect fraud. You can manage cookie settings in your browser; blocking some cookies may limit lobby features.

Data retention and deletion

Account data is kept for seven years after closure for regulatory compliance and dispute resolution. You can request deletion of non-essential data by emailing [email protected] with your account ID.

Your access and correction rights

You can download a full copy of your personal data, account history and all transactions from your Account menu under Privacy Tools. Update your profile details anytime; changes take effect immediately.

Dispute resolution and escalation

If you disagree with a transaction or account decision, open a support ticket with your issue. We respond with a full explanation within five business days; you may escalate to our compliance officer.

Legal questions about your account

Each payment goes through a verification step that confirms your identity and matches your account on file. DANA, OVO, GoPay and QRIS transactions include built-in fraud checks; we do not store your full payment credentials. Your deposit confirmation and transaction ID appear in your account within seconds.

Access depends on local law and your home jurisdiction. We use geo-detection to confirm your location at login. If you travel, your account remains accessible unless your home country has regional restrictions; contact support if you see a message blocking access.

Closing your account stops all gameplay and withdrawals immediately. Your balance stays in your account for 30 days; after that, unclaimed funds are held per our retention policy. You can reopen a new account anytime, but a 48-hour cooling-off period applies if you request account closure due to loss of control.

Go to your Account menu, select Privacy Tools, and click Download My Data. We compile your profile, all transactions, login history and customer-service records into a file and email it within five business days. You can also email [email protected] with the subject 'Data Subject Access Request'.

An account with no login or withdrawal for 180 days is flagged as inactive. We send a reminder email; if you do not log in within 30 more days, we may restrict new deposits. Your balance remains yours. Log in anytime or contact support to reactivate.

Yes. Open a support ticket within 30 days of the transaction with your complaint and account ID. Our team investigates and responds within five business days. If you believe a withdrawal was unauthorized, we can reverse it; reversals are processed back to your original payment method.

Contact support immediately via chat or phone. We freeze your account to prevent unauthorized withdrawals, review your login history and transaction log, and help you reset your password. We investigate the breach and notify you of findings within 48 hours.