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Terms and Conditions that protect your play

When you open an account with fanduel, you're entering into an agreement that covers how deposits and withdrawals work, how your account stays secure, and what happens if…

Account rules that matterPayment and withdrawal termsData protection and securityHow to contact us with questions

Explore the Lobby Read FAQ

What our terms cover and how they work

fanduel Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our Terms and Conditions set out the legal relationship between you and fanduel. They cover account creation, verification, deposit and withdrawal processes, game rules, fair play, and dispute resolution. These terms apply to all players where local law permits. We comply with payment regulations in Indonesia,

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which is why deposits via DANA, OVO, GoPay and QRIS are subject to verification checks. Your account must remain in your own name; shared or fraudulent accounts violate our terms and result in immediate suspension. Withdrawals are processed through the same payment method you used to
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deposit, within our standard processing windows. We retain account and transaction records for the periods required by Indonesian financial regulations, and you can request access to your data or corrections at any time through our support channels.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR TEAM

How to get help with your terms or account

We're here to answer questions about our Terms and Conditions, your account status, or any compliance concern. Support is available through multiple channels so you can reach us whenever you need clarity on your rights or obligations.

Team online

Live chat support

Open the chat widget in your account lobby Monday to Friday, 08:00 to 22:00 Indonesia Time, to speak with a team member about your account terms or ask about policy changes.

Email support

Send questions to our legal support email and receive a response within 24 hours, including clarifications on withdrawal terms, account rules, or data requests.

Account centre

Visit your account settings to view your active terms, payment agreements and security settings, and submit formal requests for data access or policy clarification.

HOW WE PROTECT YOU

Security, data and your rights under our terms

Our terms centre on protecting your account and your money. We encrypt all payment data, verify every withdrawal against your original deposit method, and keep your personal information separate from game records.

Data encryption

All deposits via DANA, OVO, GoPay and QRIS are encrypted end-to-end. Your payment details are never stored in our game database; they exist only in our secure payments processor.

Account verification

Before you can withdraw, we verify your identity and confirm the payment method matches your deposit record. This protects both you and fanduel from fraud.

Withdrawal safeguards

Withdrawals must return to the original deposit method. If that method is no longer available, we guide you through a secure manual transfer process.

Cookies and tracking

Our terms explain how we use cookies for login, game history and fraud prevention. You can disable non-essential cookies in your account settings anytime.

Data retention

We keep account records for seven years where Indonesian law requires. You can request deletion of your account and associated data subject to regulatory hold periods.

Dispute resolution

If you believe we've violated our terms, contact support with details. We investigate formal disputes within 14 days and provide a written response.

Frequently asked questions about our account terms

These questions cover what we hear most often about account rules, payments, and your rights as an fanduel player. If you don't find your answer here, our support team is available to help clarify any part of our Terms and Conditions.

Your first deposit payment method becomes your primary withdrawal method for security reasons. If you need to add a second method, contact support and we'll verify it. DANA, OVO, GoPay and QRIS can all be registered as secondary methods after verification.

Closing your account stops new play but we retain transaction records for seven years as required by Indonesian financial law. Personal data like your name and contact details is deleted within 30 days of closure, unless a dispute is open.

Withdrawals to DANA, OVO, GoPay and QRIS typically complete within one business day after we verify your request. Bank transfers may take 1–3 business days depending on your bank.

Yes. Your game history, bet records and deposit statements are maintained under our terms and you can request them at any time. We keep these for seven years to comply with Indonesian regulations.

Verification confirms you are who you say you are and that your payment method is legitimate. We may ask for ID or a bank statement where local law permits, to prevent fraud and money laundering.

Yes. Contact support immediately with details of the disputed transaction. We investigate within 14 days and work with your payment provider to resolve it if our records show unauthorized activity.

Our terms apply equally across all devices. Whether you play via web, Android app or iOS app, the same account rules, payment terms and dispute procedures are in effect.

Terms and Conditions that protect your play

How to get help with your terms or account

Live chat support

Email support

Account centre

Security, data and your rights under our terms

Data encryption

Account verification

Withdrawal safeguards

Cookies and tracking

Data retention

Dispute resolution

Frequently asked questions about our account terms

01 Can I change the payment method I used when I opened my account?

02 What happens if I close my account — do you delete my data?

03 How long does a withdrawal take after I request it?

04 Are my game history and deposit records part of the terms I agreed to?

05 What does it mean that my account is 'verified' and why do you ask for documents?

06 Can I dispute a charge if I think a withdrawal was made without my permission?

07 Do your terms apply the same way to mobile app play and desktop lobby play?

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