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How We Handle Your Account & Payment Information

When you open an account with fanduel, your personal data and payment details are protected under strict privacy rules.

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fanduel How We Handle Your Account & Payment Information
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How to Contact Us About Your Privacy

Our support team handles privacy requests, account access inquiries and data-change appeals through multiple channels. Reach out during business hours or submit your request in writing, and we'll respond within the timeframe required by local law.

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Email Support

Send privacy questions to our dedicated email inbox and receive a response within five business days. Include your account username and a clear description of your request.

Live Chat

Open chat during operating hours to ask about data access, account security or cookie preferences. Our team can walk you through the process on your device right away.

Account Settings

Update your contact information, review stored payment methods and manage notification preferences directly in your account dashboard under Security and Privacy.

HOW WE PROTECT YOU

Data Security, Cookies & Account Controls

We encrypt your payment data end-to-end so deposits and withdrawals stay private. Cookies track your session and remember your preferences, but you can adjust these settings anytime.

Encryption & Security

All transactions—deposits via DANA, OVO, GoPay, QRIS and bank transfers, plus withdrawals—are encrypted with industry-standard protocols. Login credentials and payment details never leave our secure servers.

Cookie Management

We use cookies to keep you logged in, load your betting history and show relevant game suggestions. You can disable non-essential cookies in your browser or our Privacy Settings page without losing core functionality.

Withdrawal Verification

Before we process a withdrawal, we verify your identity and confirm the destination account matches your registered banking details. This prevents fraud and protects your funds from unauthorised access.

Data Retention

We keep your account data for as long as your account is active. After closure, we retain records only for the period required by local law—typically one to three years—then securely delete it.

Third-Party Sharing

We share your data with payment processors, identity-verification partners and local authorities only when legally required or necessary to process your transactions. We do not sell your information.

Your Access Rights

You can request a complete copy of your personal data, ask us to correct inaccurate information or request deletion where permitted. Submit requests via email or account settings and we'll respond within the timeframe your local law specifies.

Privacy & Data Access – Your Questions Answered

We collect your full name, email, phone number, date of birth and banking details to verify your identity and process deposits via DANA, OVO, GoPay and QRIS. We also record your device type, IP address and gameplay history for fraud prevention and account security. This information stays encrypted and is never shared without your consent or legal requirement.

Once your account closes, we retain your data for the period required by local law—usually one to three years—to meet compliance obligations and resolve any disputed transactions or disputes. After that retention window, we securely delete all personal information. You can request early deletion where permitted; contact support with your account details.

Yes. Open your account, go to Settings > Privacy & Data, and select 'Request My Data'. We'll compile a file containing your registration details, payment history, device logs and gameplay records within five to ten business days. Alternatively, email support with your request and account username to receive the same file by email.

No. We do not sell or rent your personal data to marketing companies, data brokers or third parties. We share information only with payment processors and identity-verification partners to process your transactions and deposits, and with authorities if local law requires it. Your privacy is a core part of how we operate.

Cookies keep you logged in, load your account history and remember your game preferences. Some are essential; others track your activity to improve the lobby. You can manage cookie settings in your browser or in fanduel's Privacy Settings page under Account. Disabling non-essential cookies won't stop you playing, but you may need to re-login more often.

Verification protects your account from fraud and ensures your withdrawal reaches the correct bank or DANA, OVO, GoPay and QRIS account. We match your ID documents and banking details against our records. This process usually takes one business day. If verification fails, our support team will contact you to resolve it.

Log into your account and navigate to Settings > Profile to update your name, email or phone number immediately. For deletion requests or corrections you can't make yourself, contact support via email or live chat with your account username and a detailed request. Depends on local law what deletion rights apply; we'll respond within the required timeframe.

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